Acknowledgements
Many thanks to Helen Petrie for her help while supervising this research, and to all interviewees and questionnaire respondents.
Thanks also to everyone who provided additional information, insight, practical advice and support: Shirley Ambrose, Paul Bailey, David Bootle, Roseanne Bower, Anny Brackx, Alison Briggs, Anise Bullimore, Kevin Carey, Dianne Ceresa, Angie Donoghue, Nel Druce, Ruth Goodison, Wolfgang Greller, Beverly Hetherington, Sue Lobb, Geoff Minshull, Chloe Morrow, Derek Newton, Simon Norris, Norman Octon, Sharon Perry, Susannah Quinsee, Daniel Ross, Anne-Marie Sharman, Sarah Stone, Neil Thurman, John Traxler and Penny Yates-Mercer.
Particular thanks to Chetz Colwell and Pete Rainger for their expertise and generosity.
Finally, thanks to the City University 2002/3 master's students in electronic publishing who piloted the questionnaire.
All pages and content copyright © Sara Dunn 2003, unless otherwise stated.